Director of Fulfilment Operations
4 weeks ago
About the Role
We are seeking a highly experienced and ambitious Associate Director of Fulfilment to join our team at Marisa Peer. As a key member of our leadership team, you will be responsible for ensuring the delivery of our training programs and live events at the highest standard globally.
You will lead a global team of 40 professionals, optimising fulfilment processes and driving operational excellence in alignment with our values. Your primary focus will be on ensuring that all participants experience an extraordinary transformational journey as they become certified RTT Therapists.
This is a key leadership role, reporting to the CEO and involving close collaboration with various internal teams, including marketing, sales, and product development. You will be responsible for streamlining the operational processes behind our courses, workshops, and events, while overseeing logistics team performance and budget management.
Key Responsibilities
- Team Leadership & Development: Manage and inspire a team of 40 professionals across multiple global locations, providing coaching and support to ensure high performance and alignment with our values.
- Program & Event Management: Oversee the planning, coordination, and delivery of live events, workshops, and training programs globally, ensuring all logistical aspects are handled flawlessly.
- Operational Efficiency: Continuously optimise fulfilment processes for efficiency and scalability, leading the development of new event formats and experiences as we expand globally.
- Customer Experience: Champion a participant-first approach, ensuring the delivery of an exceptional experience from registration to graduation, gathering and acting on participant feedback to continuously enhance our training programs and live events.
- Budget & Resource Management: Manage the fulfilment budget and ensure efficient resource allocation without compromising quality, monitoring KPIs for team performance, event success, and participant satisfaction.
About You
You are a natural leader with significant experience managing large global teams and overseeing complex, multifaceted operations. You have a passion for personal development and thrive in a fast-paced, mission-driven environment. You are detail-oriented, data-driven, and have a proven ability to optimise processes while maintaining high standards of quality and customer experience.
Experience & Qualifications
10 years of experience in operations management, university management, or program fulfilment, with proven success managing large teams (30 people) and overseeing global events. Strong leadership skills, with the ability to inspire and motivate high-performance teams, and experience creating and optimising operational processes in high-growth environments.
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