NOC Technical Support Professional

3 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Sharaf DG Full time
Job Summary:

Sharaf DG is seeking a highly skilled NOC Technical Support Professional to join our IT team. The successful candidate will possess extensive experience in Dynatrace and a solid understanding of IT infrastructure monitoring.

Key Responsibilities:

  • Provide timely and effective technical support to internal stakeholders.
  • Utilize expert triatage skills to identify and escalate complex system issues.
  • Monitor and analyze system performance metrics, identifying areas for improvement.
  • Develop and maintain comprehensive documentation on IT infrastructure configurations and monitoring processes.
  • Collaborate with cross-functional teams to resolve system-related issues.
Requirements

Education: B.E or equivalent.

Minimum 5 years of experience in IT infrastructure monitoring, preferably with Dynatrace.

Familiarity with network, server, and storage infrastructures.

Ability to perform effective triatage and troubleshooting.

Familiarity with business applications and database management.

Strong communication skills and ability to work in a team environment.


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