Resort Guest Experience Coordinator

7 days ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates IHG Hotels & Resorts Full time

Job Overview: We're seeking an experienced Luxury Hotel Housekeeping Team Lead to oversee housekeeping operations at InterContinental Ras Al Khaimah Mina Al Arab Resort. As a seasoned professional, you'll be responsible for leading a team of housekeeping staff, ensuring exceptional guest experiences, and maintaining the highest standards of cleanliness and organization.

Your Key Responsibilities:

  1. Lead and motivate a team of housekeeping staff, providing guidance, support, and coaching to ensure they meet performance expectations.
  2. Coordinate and direct housekeeping activities, including office opening and closing, daily room assignments, inspections, evening services, and special tasks.
  3. Manage inventory levels of linens and housekeeping supplies, processing orders as needed with management's input.
  4. Assist with generating operational reports for the housekeeping department, using computer systems in accordance with departmental specifications.
  5. Address operational concerns proactively, escalating issues to leadership when necessary.
  6. Develop and implement strategies to improve housekeeping efficiency, productivity, and quality.
  7. Maintain accurate records of guest room keys issued to housekeeping staff and ensure security protocols are followed.

About IHG: IHG Hotels & Resorts is a global hospitality company committed to delivering memorable experiences to our guests. We value diversity, equity, and inclusion, creating a workplace culture that celebrates individuality and promotes growth opportunities for all employees.



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