Production Support Professional

6 days ago


Dubai, Dubai, United Arab Emirates Iconic IT Consulting Services Full time
Job Description:
Iconic IT Consulting Services is seeking a highly skilled Production Support Professional to join our team. In this role, you will be responsible for designing functional solutions to business requirements, preparing and maintaining documentation, and using effective judgment to weigh different options for achieving better results within appropriate timeframes. You will also be responsible for conducting development in response to user requirements project involvement or changing technologies, developing information technology solutions, and preparing/verifying production transfer documentation.

About the Role:
  • Analyze and troubleshoot complex system issues.
  • Collaborate with cross-functional teams to develop and implement new solutions.
  • Stay up-to-date with industry trends and emerging technologies.

Key Responsibilities:
  1. Develop information technology solutions making specific determinations about system performance.
  2. Prepare/verify production transfer documentation.
  3. Monitor applications to ensure adequate system resources to process at production standards.
  4. Follow up and coordinate with internal teams for SIT UAT support and Production Rollout.
  5. Perform root cause analysis (RCA) arising from production system disruption and gather required information and logs from the system for investigation.
  6. If required follow up with vendor for resolution and closure of the issue.
  7. Deploy bug fixes in test environment and perform SIT.
  8. Get the fix tested by users and take appropriate actions to move the change in Production.
  9. Coordinate with DBA for reindexing activities as per the system DB requirements.
  10. Coordinate with associated teams for Security/OS/DB patches in development environment.

Working Relationships:
  • Collaborate with cross-functional teams to develop and implement new solutions.
  • Communicate effectively with stakeholders to ensure successful project outcomes.

Required Skills and Qualifications:
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Computer Science degree or equivalent.


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