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Global Support Coordinator

1 week ago

Dubai, Dubai, United Arab Emirates Manpower Professional Full time
Job Title: Global Support Coordinator

We are seeking a highly skilled Global Support Coordinator to join our team at Manpower Professional. The successful candidate will be responsible for providing global support to our clients, managing customer relationships, and resolving queries.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work under time pressure and meet deadlines. Intermediate/Advanced Excel, Word, and PowerPoint skills are also essential.

Main Responsibilities:

  1. Liaise with customers and sales managers to provide frontline customer service via email or telephone.
  2. Produce clear and concise communication for both internal and external customers.
  3. Maintain sufficient filing systems, including email system (Outlook), computer hard-drive, and network server.
  4. Maintain various forms of customer-specific information, including ensuring all current prices are set up on BAAN and that customer ordering and delivery guidance notes are maintained.
  5. Liaise with the 3rd Party Logistics Provider (3PL) to obtain information relating to the preparation and shipping of customer purchase orders.
  6. Handle and resolve queries raised by customers, sales managers, or the Credit Control Department.
  7. Provide absence cover to other members of the team.