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Customer Relationship Executive

1 week ago

Dubai, Dubai, United Arab Emirates Zimperium Full time

We are an industry leader in enterprise mobile security, offering a complete mobile threat defense system that provides real-time, on-device protection against both known and unknown threats.

Job Summary:

We are seeking a talented Customer Success Manager (Resident Engineer) to join our team. As a member of our team, you will be responsible for managing post-sale customer relationships, including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving customer delight.

Key Responsibilities:
  • Client Relationships - Develop and maintain strong relationships with our clients to ensure customer satisfaction and growth.
  • Solution Adoption - Drive the adoption of our mobile threat defense solution within our customers' user base.
  • Business Value - Assist our customers in realizing the business value of our solution.
  • Risk Management - Manage risks and escalations on behalf of our customers.
  • Customer Feedback - Collect and act on customer feedback to drive product improvements.