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Sales Channel Development Manager

2 months ago

Dubai, Dubai, United Arab Emirates BMW Group Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Sales Channel Development Manager. As a key member of our sales team, you will be responsible for developing and implementing strategies to support our business aspirations and improve operational effectiveness across our regional importer and dealer network.

Key Responsibilities
  • Develop and agree representation strategies to drive business growth and improve operational efficiency.
  • Drive performance to achieve quarterly and annual targets, including bonuses, across brand representation, customer experience, and process excellence.
  • Develop and steer mid and long-term dealer development plans to ensure market readiness, exploitation, and future sales growth.
  • Lead the implementation of BMW's new customer retail concept across processes, roles, and facilities to create an integrated and customer-centric retail environment.
  • Drive the implementation of retail-related consulting programs and activities, including the RPM program, in close alignment with Sales and Aftersales Area Management.
  • Steer customer satisfaction measures and actions to ensure continued improvement in customer experience while maintaining a customer-centric dealership culture.
  • Implement, measure, and enforce BMW Retail Operating Standards to ensure ongoing compliance, including action plan implementation.
  • Consult and support on the development and qualification of retail organization through recruitment, training, and retention.
  • Develop and maintain strong relationships with importer management.
  • Support benchmarking and identification and implementation of best practices.
Requirements
  • University degree in Business Administration and Management.
  • Proven record of >5 years' experience within Sales or Aftersales operation, with previous Area Management experience preferred.
  • Comprehensive understanding of automotive retail operations and processes.
  • Ability to benchmark and identify best practices, turning insights into plans and actions.
  • Track record in steering and influencing senior stakeholders and management structures.
  • Ability to drive and effect change.

Working hours: full time

We look forward to receiving your application.