Guest Service Line Agent

3 weeks ago

Dubai, Dubai, United Arab Emirates Melia Hotels International S.A.(Meliá) Full time
Guest Service Line Agent

Area: Guest Experience and Customer Service

Location: Dubai, AE

"The world is yours with Meliá"

Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family.

Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá?

REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process .

Responsibilities:

  1. Communicate effectively via email and verbally with guests, associates, and managers.
  2. Prepare administrative documents and memorandums in correct English with detailed information.
  3. Maintain team morale, motivation, and brand spirit.
  4. Assist in daily pre-shift meetings (Energize ME).
  5. Comply with brand standards at both department and hotel levels.
  6. Defend the image of the property and brand at all times.
  7. Provide exceptional and personalized service, demonstrating teamwork with other departments.
  8. Answer all external and internal calls, providing personalized, informative, and professional service.
  9. Stay knowledgeable about daily hotel situations (occupancy, average room rate, groups, conventions, etc.).
  10. Communicate evacuation orders in emergency situations.
  11. Follow up on guest incidents and requests, ensuring guest satisfaction.
  12. Organize and file daily operational information (checklists, wake-up calls, etc.).
  13. Take room service orders and ensure correct delivery regarding timing and product.
  14. Keep a detailed inventory of items available for guests.
  15. Follow up on every review pro questionnaire on behalf of the Guest Experience team.
  16. Avoid transferring calls as much as possible and handle guest requests personally unless specialized assistance is required.

Leading the Team:

  1. Follow the ME brand values and philosophy.
  2. Represent the brand and the company positively.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality.

We promote our commitment to equality and diversity , avoiding any kind of discrimination, especially related to disability, race, religion, gender, or age.

Additionally, we support the sustainable growth of our industry through a socially responsible team .

If you want to be "Very Inspiring People ", follow us on:

#J-18808-Ljbffr

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