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Spa Operations Manager
2 months ago
We are seeking a highly skilled Spa Supervisor to join our team at Marriott International. As a key member of our spa operations team, you will be responsible for ensuring the highest level of service and quality in our spa facilities.
Key Responsibilities- Guest Services: Provide exceptional guest service by advising employees on general property information, in-house groups, policy changes, or other pertinent information.
- Service Delivery: Answer questions about available services, general property information, and amenities, and confirm guest first and last name and type of treatment scheduled prior to beginning treatment.
- Scheduling and Time Management: Monitor and stick to time schedule throughout the day, advise providers of last-minute changes or additions to schedule, and resolve scheduling situations as needed.
- Revenue Growth: Promote and sell spa/salon services and retail products, and complete requisitions for additional products, supplies, or equipment.
- Quality Assurance: Inspect work areas and tools/equipment to ensure conformance to company standards, and notify Engineering of spa/salon maintenance and repair needs.
To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be able to maintain confidentiality and handle sensitive information with discretion.
