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Operations Manager Ticketing Specialist
2 months ago
The Operations Manager Ticketing is responsible for overseeing the overall operations of ticketing functions at Aquaventure World.
This includes managing the development and performance of Assistant Managers and Team Leaders to ensure that best customer service practices are implemented.
The role involves ensuring ticketing efficiency, cash handling skills, ticket transactions, and continuous training on all products and sales techniques in a fast-paced and controlled environment.
The Operations Manager will work in conjunction with other Admissions Leadership to oversee arrival/exit experience sales of Aquaventure World products, guest complaints resolution, Dolphin Bay reservations, administrative functions, and coordination with 3rd-party vendors.
About YouTo be successful in this role, a minimum of three years of leadership experience is necessary, ideally in a waterpark or theme park environment.
Previous experience in ticketing operations and working with sales systems is required.
You should have strong leadership skills, including communication with all levels in the organization, influencing others, and demonstrating strategic thinking to drive operational excellence.
Ability to work comfortably with large teams and navigate fast-paced, complex projects is a must-have competency in this role.
About the CompanyAtlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis The Palm and Atlantis The Royal.
We are a team that is adventurous, creative, warm-hearted, and extroverted.
We believe in making our guests happy beyond anything they have ever imagined.
We wow them at every turn and create memories that will last a lifetime.
