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Enterprise Cybersecurity Specialist

2 weeks ago

Dubai, Dubai, United Arab Emirates Help AG Full time

Hello, I am a talented and experienced Cybersecurity Consultant, looking for a new challenge at Help AG, the cybersecurity arm of e& enterprise. In this role, I will be responsible for providing strategic consultancy combined with tailored information security services and solutions to our customers.

Responsibilities:

  • I will receive requests from customers via email and calls and handle those according to Help AG's support workflow, including internal and external escalation, continuous communication on tickets and projects, and proper use of tools and documentation.

  • I will also perform ticket checks continuously, apply escalation matrix activities accurately, and keep the ticket system up-to-date on a daily basis.

  • In addition, I will coordinate RMA cases, interact and communicate with vendor support organizations and engineers, and provide 24x7 support.

About Us: Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity-focused. With best-of-breed technologies from industry-leading vendors, expertly qualified service delivery teams, and a state-of-the-art consulting practice, we deliver unmatched value to our customers by strengthening their cyber defenses and safeguarding their digital assets.