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Customer Experience Manager

2 weeks ago

Sharjah, Sharjah, United Arab Emirates Americana Restaurants Full time
About Us

Americana Restaurants is a leading quick service restaurant chain in the Middle East, North Africa, and Turkey region. We are committed to providing high-quality food and exceptional customer service to our guests.

Job Overview:

We are seeking a Customer Experience Manager to join our team at Americana Restaurants. As a key member of our customer experience team, you will be responsible for developing and executing a comprehensive customer experience strategy that drives business growth and revenue.

Main Responsibilities:
  • Develop and execute customer experience initiatives across various touchpoints, including social media, email, and in-store experiences.
  • Collaborate with cross-functional teams to identify business objectives and develop targeted marketing strategies to achieve them.
  • Analyze customer feedback and behavior using data analytics tools and make recommendations for improvement.
  • Stay up-to-date with industry trends and best practices in customer experience.

Requirements:

  • 5+ years of experience in customer experience, preferably in a commercially focused e-commerce role.
  • Proven track record of driving business growth through effective customer experience strategies.
  • Deep understanding of customer experience ecosystem, including loyalty programs, rewards schemes, and customer segmentation.
  • Strong analytical and problem-solving skills, with ability to analyze complex data sets and make informed decisions.
  • Excellent communication and project management skills, with ability to work effectively in a fast-paced environment.