IT Technical Support Team Leader
4 weeks ago
Project Excellence (5%)
- Develop and execute strategic IT support projects that align with Sundus' goals.
- Assign and oversee project tasks to meet schedules and deliverables, ensuring timely completion and high-quality results.
Information Security Assurance (10%)
- Implement and maintain stringent information security standards, identifying and mitigating potential risks.
- Collaborate closely with the IT Security team to ensure the security of Sundus' systems and data.
Documentation and Process Ownership (10%)
- Ensure the accuracy and currency of working documents and process documentation, maintaining a high level of detail and precision.
- Collaborate effectively with other document owners to enhance shared processes and improve overall efficiency.
Specialist Skills / Technical Knowledge
- Strong supervisory skills, with the ability to lead and motivate a team.
- Exceptional customer service aptitude, with a focus on delivering high-quality support.
- Profound problem-solving capability, with the ability to analyze complex issues and develop effective solutions.
- Expert troubleshooting skills, with a focus on resolving technical issues efficiently.
- Effective team leadership, with the ability to inspire and motivate a team.
- Meticulous attention to detail, with a focus on delivering high-quality results.
- Self-audit proficiency, with the ability to evaluate and improve processes.
- Persuasive influencing ability, with the ability to communicate effectively and build strong relationships.
- Delegation mastery, with the ability to assign tasks and responsibilities effectively.
Previous Experience
- Minimum of 6 years' experience, including 4 years in a similar position, preferably within the Banking Sector.
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