Retail Operations Coordinator

4 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates CHOICE FLOWERS .LLC Full time

Job Title: Store Administrator

Company: CHOICE FLOWERS LLC

Department: Retail Operations

Reports To: Store Manager

Job Overview: The Store Administrator is responsible for managing the daily administrative functions of a retail flower shop. This role encompasses overseeing office operations, enhancing customer service, liaising with suppliers, and assisting with inventory oversight. The ideal candidate should possess strong attention to detail, exceptional organizational skills, and effective communication abilities.

Key Responsibilities:

1. Administrative Functions:

- Oversee daily administrative tasks such as filing, data entry, and correspondence management.

- Maintain precise records of sales, expenses, and inventory levels.

- Prepare financial reports and assist in budgeting processes.

2. Customer Engagement:

- Address customer inquiries and resolve issues promptly and professionally.

- Process orders received via phone and online, ensuring accurate fulfillment.

- Coordinate special events, promotions, and custom orders for customers.

3. Inventory Oversight:

- Monitor stock levels and collaborate with suppliers for timely replenishment.

- Conduct regular inventory audits and update management systems accordingly.

- Manage the reception and distribution of floral stock and supplies.

4. Staff Coordination:

- Assist in scheduling staff shifts and breaks effectively.

- Support the onboarding and training of new employees while providing ongoing administrative assistance.

- Ensure adherence to company policies and procedures.

5. Store Management:

- Supervise the organization and upkeep of the store environment.

- Assist in visual merchandising to enhance the store's aesthetic appeal.

- Ensure compliance with health and safety regulations.

6. Communication:

- Serve as a liaison between the store manager, staff, and corporate office.

- Communicate effectively with suppliers, customers, and other stakeholders.

- Manage promotional materials and store communications.



Qualifications:

- High school diploma or equivalent; an associate degree or higher is preferred.

- Previous experience in retail administration or customer service is advantageous.

- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is required.

- Strong organizational and multitasking capabilities.

- Excellent verbal and written communication skills.

- Ability to work independently as well as collaboratively within a team.

- Basic knowledge of inventory management systems is beneficial.



Working Conditions:

- Full-time position with availability on weekends and holidays as necessary.

- Ability to lift and move floral arrangements and supplies is required.

- Comfortable working in a dynamic retail environment.


Benefits:

- Competitive salary and benefits package.

- Opportunities for career advancement and professional development within the company.



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