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Retail Operations Manager
2 months ago
Gulf Marketing Group (GMG Group) is a leading global well-being company with a portfolio of international and home-grown brands across sport, food, and health sectors. As a Retail Operations Manager, you will play a crucial role in driving business growth and customer satisfaction in our retail outlets.
Key Responsibilities- Store Operations Management: Oversee various aspects of store operations to maximize sales and productivity, ensuring effective stock management and customer satisfaction.
- Commercial Performance: Monitor and optimize commercial Key Performance Indicators (KPIs) such as Conversion rate, Units Per Transaction (UPT), Average Basket Value (AVB), and Traffic to enhance sales performance.
- Market Intelligence: Stay abreast of local trading patterns, competitor activities, and the trading environment to adapt strategies accordingly.
- Resource Management: Efficiently deploy resources to maximize productivity and control costs within budgetary constraints, including managing overtime, stock, and consumables.
- Promotions and Inventory Management: Ensure proper implementation of promotions according to guidelines and identify local and seasonal promotional opportunities to capitalize on. Monitor inventory management systems, initiate actions on slow-moving products, and ensure effective stock management and timely stock counts.
- Staff Management: Manage staffing levels, conduct store visits and team meetings to optimize operational efficiency, and ensure compliance with employment and state laws, health, and safety standards, as well as maintaining proper loss prevention measures.
- Brand Representation: Uphold the company's image through adherence to dress codes and maintaining retail standards in all showrooms.
- Product Feedback and Visual Merchandising: Provide regular product feedback to senior management and brand/category management departments, supervise visual merchandising to align with brand and theme objectives, and train, manage, develop, and motivate staff to increase sales and efficiency.
