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Retail Operations Coordinator
2 months ago
Job Title: Store Administrator
Company: CHOICE FLOWERS LLC
Department: Retail Operations
Reports To: Store Manager
Job Overview: The Store Administrator is responsible for managing the daily administrative functions of a retail flower shop. This position involves overseeing office tasks that support customer service, coordinating with suppliers, and assisting with inventory oversight. The ideal candidate should possess strong attention to detail, exceptional organizational skills, and outstanding communication abilities.
Key Responsibilities:
1. Administrative Functions:
- Oversee daily administrative activities such as filing, data entry, and correspondence management.
- Maintain precise records of sales, expenses, and inventory levels.
- Prepare financial reports and assist in budgeting processes.
2. Customer Support:
- Address customer inquiries and resolve issues promptly and professionally.
- Process orders received via phone and online, ensuring accurate fulfillment.
- Coordinate special events, promotions, and custom orders.
3. Inventory Oversight:
- Monitor stock levels and liaise with suppliers for timely replenishment.
- Conduct regular inventory audits and update management systems accordingly.
- Manage the receipt and distribution of floral stock and supplies.
4. Staff Coordination:
- Assist in scheduling and managing staff shifts and breaks.
- Support the onboarding and training of new employees while providing ongoing administrative assistance.
- Ensure adherence to company policies and procedures.
5. Store Management:
- Oversee the organization and maintenance of the store environment.
- Assist in visual merchandising to enhance the store's appeal.
- Ensure compliance with health and safety regulations.
6. Communication:
- Serve as a liaison between the store manager, staff, and corporate office.
- Effectively communicate with suppliers, customers, and other stakeholders.
- Manage promotional materials and store communications.
Qualifications:
- High school diploma or equivalent; an associate degree or higher is preferred.
- Previous experience in retail administration or customer service is advantageous.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and multitasking capabilities.
- Excellent verbal and written communication skills.
- Ability to work independently as well as collaboratively within a team.
- Basic knowledge of inventory management systems.
Working Conditions:
- Full-time position with availability required on weekends and holidays as necessary.
- Ability to lift and transport floral arrangements and supplies.
- Comfortable working in a dynamic retail environment.
Benefits:
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and development within the organization.
