Customer Service Team Lead

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Al Fahim Group Full time

The Al Fahim Group is committed to excellence and seeks an experienced individual to take on the challenging role of Customer Service Team Lead. As part of our dedicated customer service team, you will be responsible for delivering exceptional customer experiences, resolving issues promptly, and providing high-quality support.

Main Responsibilities:
  1. Assists customers with their queries and concerns via phone, email, or in-person.
  2. Responds to complaints and resolves issues in a timely and efficient manner.
  3. Coordinates with internal departments to resolve customer-related issues.
Required Skills and Qualifications:
  • Diploma in Customer Service or related field.
  • At least 2 years' experience in a customer-facing role within a fast-paced environment.
  • Strong interpersonal and communication skills.


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