Executive Experience Specialist

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates The Learning Experience #328 Full time
Job Purpose

The Guest Experience Executive is responsible for delivering exceptional service to FBO visitors and passengers. This includes meeting and greeting clients, managing passenger documentation, and attending to customer requests in a timely and accurate manner.

Key Responsibilities and Accountabilities
  • Provide high-quality customer service by maintaining a pleasant, professional, friendly, and outgoing attitude.
  • Meet and greet clients and guests arriving at the FBO terminal.
  • Manage passenger documentation and customs requirements.
  • Attend to customer requests, such as menu ordering and seating arrangements.
  • Handle customer complaints pleasantly and courteously.
  • Compile and organize flight details for scheduled passengers.
  • Coordinate the movement of passengers and luggage both inside and outside the FBO terminal.


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