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Customer Experience and Sales Lead

3 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Azadea Full time

About Azadea:

Azadea Group is a leading fashion retailer with a presence across the Middle East, North Africa, and Eastern Europe. Our stores offer a wide range of international brands, creating a unique shopping experience for our customers.

Job Description:

We are looking for a skilled Customer Experience and Sales Lead to join our team. The successful candidate will be responsible for driving sales growth, improving customer satisfaction, and developing a strong understanding of our products and services.

Main Responsibilities:

  • Customer Engagement: Provide exceptional customer service, ensuring that customers have a positive experience in our stores.
  • Sales Strategy: Analyze sales data, identify opportunities for growth, and develop strategies to increase sales.
  • Product Knowledge: Develop a deep understanding of our products and services, enabling you to provide accurate information to customers.
  • Store Visuals: Maintain a visually appealing store environment, adhering to our brand standards and visual merchandising guidelines.
  • Team Collaboration: Work closely with colleagues to achieve sales targets, resolve customer complaints, and maintain a positive work environment.

Requirements:

  • Education: Bachelor's Degree
  • Experience: 2 years of experience in a sales or customer-facing role; retail industry experience is highly desirable.
  • Languages: Fluency in English
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment
  • Certifications: Basic knowledge of POS systems and inventory management software
  • Soft Skills: Developing and Motivating Others: level 3, Cultural Awareness: level 3, Decision Making: level 2, Commercial Understanding: level 2, Analytical Thinking: level 2, Customer Focus: level 4, Driving and Achieving results: level 2