Hospitality Service Representative

4 weeks ago


Sharjah, Sharjah, United Arab Emirates Rotana Hotel Management Corporation Full time
Role Overview

The Hospitality Service Representative plays a crucial role in delivering exceptional service to our guests at Rotana Hotel Management Corporation. This position requires a commitment to providing a welcoming atmosphere and ensuring a seamless experience for all visitors.

Key Responsibilities
  • Deliver Professional Service: Provide consistently friendly, warm, and engaging service to all guests.
  • Guest Check-In: Welcome and check in guests, adhering to established standard operating procedures.
  • Guest Check-Out: Facilitate the check-out process for departing guests in line with our service standards.
  • Room Sales: Actively sell rooms to walk-in guests and manage daily operational issues effectively.
  • Cash Management: Handle cash inventory, process cheques, and manage foreign currency transactions in accordance with our credit policy.
  • Team Collaboration: Work closely with colleagues across all departments, particularly in Housekeeping, Finance, and Reservations.
  • Guest Service Desk Management: Ensure the Guest Service Desk is always manned, well-prepared, and stocked to assist guests promptly.
  • Guest Privacy: Maintain the confidentiality of all guest information, ensuring no details are disclosed.
  • Policy Knowledge: Demonstrate a thorough understanding of hotel policies, procedures, and service standards, as well as full knowledge of hotel facilities and events.


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