CCTV Operations Specialist

6 days ago

Dubai, Dubai, United Arab Emirates Accor Full time
Job Description

As a CCTV Operator at Accor, you will play a critical role in ensuring the security and safety of our guests and staff. Your primary responsibility will be to operate and monitor the CCTV system, ensuring that all systems are functioning efficiently and effectively.

Key Responsibilities:
  • System Monitoring: Monitor all CCTV systems within the control room, ensuring that all work is undertaken in compliance with security operating procedures, legislation, and company policies.
  • Collaboration: Liaise with the police, service providers, and internal departments to ensure the appropriate use of the system.
  • Evidential Record Keeping: Include all evidential records and witness statements to a standard acceptable to the rules of evidence.
  • Occurrence Book: Record all events and actions taken in a clear, legible, and accurate written occurrence book, supported by the dedicated Raffles standards format.
  • Customer Service: Provide an efficient and courteous radio and telephone answering service, dealing efficiently with all inquiries.
  • Equipment Maintenance: Report equipment failure to the security supervisor to maximize operation of the system.
  • Security Protocols: Maintain a secure system for providing data in accordance with the regulations set up by the Department of Protective Systems (Dubai Police) and ensure the security of the control room and equipment is maintained at all times.
  • Information Provision: Maintain the provision of information required by the security director and assistant security director and assist in the monitoring of the CCTV system in accordance with DPS regulations and the continuity and admissibility of evidential material.
  • Monitoring and Maintenance: Support the security director and assistant security director by providing monitoring of maintenance agreements to ensure full provision of the system.
  • Health and Safety: Be aware of your responsibilities in terms of health and safety, including appropriate health and safety training.
  • Customer Focus: Ensure that you approach your duties taking into consideration Raffles gentle service.
  • Investigations: Conduct regular checks on all field officers to assure they are alert and carrying out their duties efficiently and effectively.
  • Surveillance: Assist in conducting investigations and prepare accompanying investigation reports for cases which occur within the hotel involving criminal acts, losses, or accidents caused to lives and properties, staff misconduct, cases affecting guests or staff that are of concern to management.
  • Hotel Staff Monitoring: Ensure that hotel staff abide by House Rules and keep a tag on movements of staff who are classified as suspects under investigations.
  • Peace and Order: Keep peace and order within the premises of the hotel in dealing with criminals, trespassers, or difficult characters.
  • Communication: Keep the Director of Security and assistant security director constantly posted on all matters of security interest affecting the hotel and the department.
  • System Checks: Conduct regular and periodical checks and take immediate follow-up action on all systems, including the CCTV system.
  • Training and Development: Attend meetings and in-service training conducted by the department.
  • Shift Work: The CCTV system operates 24 hours a day, 365 days a year. As such, the CCTV Operator will be required to operate on a shift basis to provide full cover for the scheme.

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