Customer Service Team Lead

4 days ago


Dubai, Dubai, United Arab Emirates Rotana Hotels Full time

Customer Service Team Lead - We are seeking a highly skilled and experienced professional to lead our Customer Service team. In this role, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities:

  • Lead and motivate the Customer Service team to deliver exceptional customer service.
  • Maintain effective communication with all related departments to ensure smooth service delivery.
  • Stay up-to-date on rate levels and occupancy levels to provide accurate information to guests.
  • Receive guests in a professional and friendly manner, satisfying their expectations throughout their stay.
  • Ensure all guest registrations are completed accurately and correspond with Opera PMS guest information.

About Our Ideal Candidate:

We are looking for a motivated and results-driven individual who is passionate about delivering exceptional customer service. If you have a strong background in hotel operations and a proven track record of success, we encourage you to apply for this exciting opportunity.



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