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Front Office Experience Specialist

1 week ago

Dubai, Dubai, United Arab Emirates Kerzner International Full time
About the Team

SIRO One Za'abeel is part of the Kerzner International family, a global hospitality and lifestyle brand that creates immersive experiences for its guests.

Our team is passionate about delivering Amazing Experiences and Everlasting Memories, and we are committed to investing in our employees' growth and development.

About the Role:

The Front Office Agent will be responsible for providing efficient solutions and services to all guests, ensuring smooth check-ins and check-outs, and processing cashiering transactions efficiently.

This is an exciting opportunity for a professional with a passion for delivering outstanding service in a fast-paced environment.

Key Responsibilities:

  • Provide efficient solutions and services to guests
  • Ensure smooth check-ins and check-outs
  • Process cashiering transactions promptly and correctly
  • Offer personalized service to guests

About You:

To be considered for this role, you should have a bachelor's degree in Hospitality Management or equivalent experience as a Receptionist, Agent in Front Office, or Guest Service Agent in a similar position within the luxury property.

A proven track record of excellent communication skills, a passion for service delivery, and the ability to work well under pressure are essential requirements for this position.

Preferred Skills and Qualifications:

  • Familiarity with hotel reservations systems such as Opera or similar
  • Ability to converse in Russian, Arabic, Chinese, French, Spanish, Italian, or German
  • Interest in sports, recreation, or wellness

Benefits:

Kerzner International offers a comprehensive benefits package, including opportunities for growth and development, competitive compensation, and a supportive work environment.