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Front Office Ambassador

2 months ago

Dubai, Dubai, United Arab Emirates Rotana Hotels & Resorts Full time
Job Title: Lobby Ambassador

We are seeking a dynamic and self-motivated Front Office professional to join our team at Rotana Hotels & Resorts.

Key Responsibilities:
  1. Provide consistently professional, friendly, and engaging service to our guests.
  2. Be available as a point of contact for guests at all times.
  3. Represent the Arabian Cultural Connection program and interact with guests using the coffee and dates station.
  4. Play a vital part in the Rotana Service Distinction program by welcoming guests, escorting them to the check-in point, and attending to guests in queue.
  5. Use the Tablet Registration tool to register guests in queue while waiting for their turn to check-in at the Front Desk.
  6. Extend personal service and attention to all guests, with particular emphasis on Club Rotana, VIP guests, and Rotana Rewards guests.
  7. Proactively meet arriving guests at the main entrance and once they exit their transportation.
  8. Seek out revenue opportunities such as taking restaurant reservations and sales leads.
  9. Maintain and promote up-to-date knowledge of the hotel and local services, supply information, and respond to guest queries.
  10. Deal promptly, efficiently, and pleasantly with any queries.
  11. Be aware of all special offers, promotions, and packages at the hotel to promote to guests.
Requirements:

You should ideally have a diploma/degree in hospitality with previous experience in the Front Office Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered an additional advantage.

The ideal candidate will be customer-driven and have an extremely proactive and 'switched on' personality with an outgoing, charismatic, and approachable character. You should possess good interpersonal skills and be smart in appearance and well-groomed, while possessing the following additional competencies:

  1. Understanding the Job
  2. Taking Responsibility
  3. Recognizing Differences
  4. Customer Focus
  5. Adaptability
  6. Teamwork