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Holiday Homes Reservation Expert

2 weeks ago

Dubai, Dubai, United Arab Emirates APAL Holiday Homes & Real Estate Full time
Job Title: Holiday Homes Reservation Expert

We are seeking a highly skilled Holiday Homes Reservation Expert to join our team at APAL Holiday Homes & Real Estate. As a key member of our reservations team, you will be responsible for managing all aspects of guest bookings, from initial inquiry to check-out.

B2B and B2C Reservation Management:

  • Manage all inbound and outbound reservations for holiday homes, ensuring smooth processes from booking through to check-out.
  • Handle both business (B2B) and consumer (B2C) inquiries efficiently via phone and email channels.
  • Ensure accurate reservation entries in the system, making adjustments and confirming bookings as needed.
  • Resolve any issues or discrepancies related to bookings, cancellations, or modifications.

New Client Acquisition:

  • Proactively identify and build relationships with new corporate clients, including travel agencies, tour operators, and businesses needing group accommodations.
  • Engage with individual customers to promote available properties, generate leads, and convert inquiries into confirmed bookings.

Client Relationship Building:

  • Develop and maintain strong relationships with property owners, ensuring reservations are managed smoothly and efficiently.
  • Work closely with marketing teams to ensure client communication is aligned with promotions and offers, boosting bookings.

Managing Reservations Systems and Data:

  • Utilize property management software (PMS) and booking platforms to manage availability, rates, and bookings.
  • Ensure that all bookings are confirmed and accurately recorded in the system.

Required Skills and Qualifications:

  • Proven experience in reservation management, sales, or customer service in the travel, hospitality, or real estate industry.
  • Strong communication skills (verbal and written) to handle B2B and B2C clients professionally.
  • Excellent interpersonal skills to build relationships with clients, vendors, and internal teams.

Salary: AED 10,000 – AED 15,000 per month, depending on experience and qualifications.