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Tasheel Operations Manager

2 months ago

Dubai, Dubai, United Arab Emirates People Perfect Advisory Full time
Job Description:

We are seeking a highly experienced and skilled professional to join our team at People Perfect Advisory as a Tasheel Operations Manager. This role requires a seasoned leader who can drive operational excellence, ensure compliance, and lead a team in a fast-paced environment.

Key Responsibilities:

  • Operational Leadership: Oversee the daily operations of the Tasheel center, ensuring efficient and effective service delivery.
  • Team Management: Lead and manage a team of service agents, providing training, support, and performance management.
  • Compliance and Risk Management: Ensure compliance with all UAE government regulations and Tasheel-specific guidelines, identifying and mitigating potential risks.
  • Process Improvement: Monitor operational metrics, identify areas for improvement, and implement process enhancements to drive efficiency and productivity.
  • Customer Service: Handle escalated customer issues, ensuring timely and satisfactory resolutions.
  • Strategic Planning: Collaborate with senior management to develop and implement strategic operational plans that align with the company's goals.
  • Reporting and Record-Keeping: Maintain accurate records and reports, ensuring all transactions are documented and compliant with legal requirements.
  • Stakeholder Management: Liaise with government authorities and other stakeholders to ensure smooth operations and maintain positive relationships.

Requirements:

  • Minimum of 10 years of experience in operations management, specifically within the Tasheel or government services sector.
  • Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
  • In-depth knowledge of UAE labor laws and government procedures related to Tasheel services.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Ability to work under pressure and manage multiple tasks effectively, with a focus on delivering results in a fast-paced environment.
  • Proficiency in using computer applications and office software, with a strong understanding of data analysis and reporting.
  • Fluency in Arabic and English, with the ability to communicate effectively in both languages.

Benefits:

  • Competitive salary package and benefits, including health insurance and other perks.
  • Opportunities for professional development and growth, with a focus on career advancement.
  • A dynamic and supportive work environment, with a team of experienced professionals.
  • A chance to work with a reputable organization, with a strong reputation in the industry.