Restaurant Operations Manager
2 weeks ago
Job Summary
We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at AccorHotel. As a key member of our management team, you will be responsible for the overall operation of the restaurant, ensuring that we maintain the highest standards of professional management and administration.
Key Responsibilities
- Lead and motivate a team of employees to deliver exceptional customer service and maintain a clean and safe working environment.
- Develop and implement training programs to enhance staff professionalism and productivity.
- Manage day-to-day operations, including inventory control, stock management, and cash handling.
- Handle customer complaints and feedback in a professional and courteous manner.
- Ensure that all employees have a thorough understanding of our products and services.
- Regularly inspect food and beverage quality to ensure that it meets our high standards.
- Implement and maintain proper accounting procedures to ensure accurate financial reporting.
- Hold regular staff meetings to discuss targets, achievements, and performance.
- Conduct regular roll plays and ensure that employees adhere to grooming standards.
- Develop and implement maintenance schedules to ensure that equipment is properly maintained.
- Liaise with the stewarding team to control inventory and breakage.
- Maintain a daily log book to record important information and events.
- Establish a guest database to track customer preferences and loyalty.
- Schedule employees to meet labor costs and maintain hotel service standards.
- Assign responsibilities to subordinates and conduct regular performance checks.
- Implement weekly cleaning schedules for operating equipment.
- Manage the organization and cleanliness of departmental areas.
- Control stock of all equipment in the restaurant.
- Monitor staff appearance, attitude, and professionalism.
Requirements
- Excellent reading, written, and oral proficiency in English.
- Experience in all aspects of restaurant service.
- Well-presented and professionally groomed at all times.
- Excellent leadership and training skills with strong motivational abilities.
- Strong interpersonal skills and attention to detail.
- High degree of professionalism, sound human resources management capabilities, business acumen, energy, and determination.
- Proven organizational skills with the ability to set and meet deadlines with quality results.
Qualifications
- Degree in Hotel Restaurant Management or equivalent.
Experience
- Minimum 2-3 years of hotel experience.
Work Arrangements
- Full-time employment.
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