Service Excellence Lead

5 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates First Gulf Bank PJSC Full time
Service Excellence Program Manager

We are seeking an experienced Service Excellence Program Manager to join our Consumer Banking Group - UAE team.

The ideal candidate will have a strong background in service standards, customer experience, and program management. They will be responsible for designing and implementing effective strategies to improve customer experience across all touch points, channels, and products.

The successful candidate will work closely with key partners to bring together data and insights related to customer experience across multiple delivery channels. They will also lead the development of programs to enhance customer experience by collecting customer feedback from various sources.

If you have a passion for delivering exceptional customer experiences and are looking for a challenging opportunity, we encourage you to apply.



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