Parts Operations Manager
5 days ago
Job Summary
We are seeking a highly skilled Parts Operations Manager to join our team at Al-Futtaim Health. As a key member of our organization, you will be responsible for overseeing the day-to-day operations of our parts division, ensuring seamless customer interactions, and driving revenue growth.
Key Responsibilities
- Achieve Sales Objectives: Develop and implement strategies to meet monthly revenue targets, focusing on upselling, discount control, and promoting accessories.
- Enhance Customer Retention: Provide exceptional customer service, consulting on customer needs and parts requirements to foster long-term relationships.
- Coordinate Parts Operations: Collaborate with job controllers and service advisors to ensure timely progress updates, maintain on-time delivery commitments, and optimize stock levels.
- Ensure Compliance: Adhere to standard operating procedures, company policies, and distributor programs to guarantee consistency in the customer experience.
- Manage Sales Orders: Effectively open and close sales orders to mitigate financial loss and optimize revenue.
- Customer Data Management: Accurately capture customer details on SAP for efficient customer data management.
Requirements
- Spare Parts Sales Experience: Proven track record in spare parts sales within the automotive industry.
- Team Management: Ability to lead and manage a team effectively.
- Parts Catalogue Knowledge: Strong understanding of parts catalogues.
- Systems Knowledge: Familiarity with SAP and other relevant systems.
About the Team
This role interacts closely with customers, service advisors, parts supervisors, job controllers, technicians, and workshop managers, reporting directly to the Aftersales Manager.
What Equips You for the Role
- Technical Education: Possess a good general level of technical education, diploma, or bachelor's degree in automotive engineering.
- Experience: Minimum of 5 years' experience in spare parts operations, preferably as a parts supervisor or in a similar role.
- Language Skills: Ability to speak, write, and read English fluently to communicate with supervisors and customers.
- Technical Skills: Working knowledge of MS Office, SAP, and Electronic Parts Catalogue (EPC).
- Product and Process Knowledge: Strong understanding of products and processes.
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