Automotive Parts Operations Supervisor

4 weeks ago


Dubai, Dubai, United Arab Emirates Al-Futtaim Health Full time

Role Overview

We are seeking a Parts Operations Supervisor to join our team. This position serves as the face of the brand and the parts division, ensuring a seamless customer experience throughout the parts operation process, which includes both retail and workshop environments. The goal is to drive parts supply, revenue growth, and customer loyalty.

Key Responsibilities

  • Meet financial goals by promoting accessories, managing discounts, and upselling to achieve monthly revenue objectives.
  • Foster customer loyalty by providing expert advice on parts needs and maintenance schedules, ensuring long-term relationships.
  • Collaborate with Job Controllers and Service Advisors to monitor parts status, availability, quotations, and timely updates on vehicle progress to customers.
  • Adhere to all Standard Operating Procedures, company policies, and distributor programs to maintain a consistent customer experience.
  • Manage the opening and closing of sales orders/reservations to optimize stock levels and revenue while minimizing financial risks.
  • Ensure accurate capture of customer information in SAP for effective data management.

Essential Skills for Success

  • Experience in spare parts sales within the automotive sector.
  • Proven ability to lead a team effectively.
  • Familiarity with parts catalogues.
  • Proficient in systems, preferably SAP.

Team Dynamics

This role involves direct interaction with customers, Service Advisors, Parts Supervisors, Job Controllers, Technicians, and the Workshop Manager, reporting to the Aftersales Manager.

Qualifications

  • A solid foundation in Technical Education, such as a Diploma, Bachelor's, or Automotive Engineering Degree.
  • A minimum of 5 years of experience in spare parts operations, ideally in a supervisory capacity or a similar role.
  • Proficient in English, both written and spoken, to effectively communicate with supervisors and customers.
  • Competent in MS Office, with SAP knowledge being advantageous.
  • Familiarity with Electronic Parts Catalogue (EPC).
  • Strong understanding of products and processes.


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