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Crew Support Operations Manager
2 weeks ago
As a Senior Manager Crew Support, you will be responsible for leading high-impact executive communications to foster alignment and engagement across Pilots and Cabin Crew. You will enhance organizational culture through effective storytelling and strategic messaging.
The ideal candidate will shape and execute internal communications strategies for Flight Operations, ensuring clear, consistent, and inspiring messaging. They will also lead a 24/7 crew support and engagement team, driving operational and cultural alignment.
You will develop and execute forward-thinking strategies that enhance crew experience, ensuring the highest standards of support and engagement. Additionally, you will set and monitor performance KPIs, fostering a culture of continuous improvement and innovation.
The role involves overseeing comprehensive crew welfare programs, including wellness initiatives, maternity support, peer assistance, and care referrals. You will manage sensitive welfare cases with discretion and in compliance with legal and regulatory standards.
Key responsibilities include driving pilot development programs, overseeing non-technical performance, career pathways, and HR case management. You will collaborate with recruitment to ensure manpower targets are met while fostering a motivated and engaged pilot community.
