Loyalty Program Developer
4 days ago
About the Job
We are looking for an experienced professional to join our team as a Customer Experience Specialist. The successful candidate will be responsible for developing and implementing customer experience strategies across the SHARE loyalty program.
Key Responsibilities
Develop and implement customer journey maps and service blueprints to improve the customer experience.
Collaborate with cross-functional teams to ideate new projects that meet customer needs.
Analyze customer feedback and data to identify areas for improvement and develop targeted solutions.
Support the Customer Experience team in innovation around learning and knowledge sharing to enhance skill sets and drive best practices.
Contribute to the Majid Al Futtaim Customer Experience Forum, showcasing innovative initiatives and best practices.
What We Are Looking For
- 3-4 years of experience in a relevant role with a passion for delivering excellent customer experience.
- Bachelor's degree in marketing/communications, research, design, business, or psychology.
- Exceptional organizational and analytical skills.
- Charismatic with strong communication and stakeholder engagement skills.
- Strong written and verbal communication skills.
- Advanced Microsoft Office skills and knowledge of dashboards.
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