Support Leader for Kitchen Operations

2 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Delivery Hero Full time

About the Role

We are currently looking for a dedicated Kitchens Dispatch Support Lead to join our team at Delivery Hero. This role involves coordinating kitchen operations to ensure smooth delivery services.

Main Responsibilities

  1. Taking incoming calls and documenting essential information.
  2. Solving customer complaints and issues by offering solutions or forwarding relevant information.
  3. Organizing order dispatches for deliveries, using communication tools like radios or computers when necessary.
  4. Tracking the status and routes of dispatched teams to optimize their schedules and prioritize tasks efficiently.
  5. Supplying dispatched teams with vital information about orders, traffic conditions, and job requirements.
  6. Maintaining accurate records of calls, activities, and other important data in our computer system.

Essential Skills

  • Skilled in Microsoft Office applications, specifically Word and Excel.
  • Able to perform multiple tasks simultaneously in a dynamic work environment.

Desirable Qualifications

  • Awareness of emerging trends in cloud kitchens.
  • Previous experience in similar roles or sectors.
  • Background in the food and beverage industry.

Work Setup

This is a full-time position requiring an on-site presence.



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