Assessment Coordinator
4 weeks ago
Key Responsibilities:
Service Delivery
- Receives directives and requests from the operations manager, organizing resources efficiently to ensure effective task execution.
- Modifies work plans as necessary to align with client expectations.
- Oversees and monitors the administration of assessments by proctors and supervisors, ensuring accuracy in test instructions and maintaining appropriate testing environments.
- Utilizes standardized systems and processes to plan and coordinate timely and cost-effective logistical support, ensuring high-quality service delivery to various clients.
- Stays updated on advancements in technology related to standardized test administration, including computer-based testing and machine scoring.
- Manages all operations at testing venues for various examination products, including staff management, procedural oversight, and troubleshooting.
- Identifies and procures new venues based on operational capacity needs.
Client Relations and Stakeholder Engagement
- Takes full accountability for researching and resolving complex or escalated operational complaints from clients, coordinating input from relevant colleagues and departments.
- Provides routine guidance and information to students and prospective candidates regarding testing policies, procedures, and outcomes.
- Fosters and maintains strong working relationships within the organization to facilitate effective service delivery.
- Builds strong partnerships with venues owned and managed by the organization, providing feedback for improvements based on audit standards.
Risk Management and Compliance
- Implements standardized processes to monitor compliance with corporate risk management procedures relevant to service delivery, ensuring the protection of the organization and its clients.
- Supervises venue staff, which includes making recommendations for hiring, performance evaluations, training, work allocation, and problem resolution.
- Ensures that all test administration adheres to relevant educational policies, regulations, guidelines, and standards.
- Conducts health and safety inspections of examination venues to comply with corporate and awarding body guidelines.
Essential Qualifications:
- Bachelor's Degree or equivalent professional experience of at least 2 years in a similar role.
- Experience in an examination environment.
- Proven experience in managing operations within an examination context.
Preferred Qualifications:
- Familiarity with quality and compliance policies.
- Experience in administering school examinations.
Additional Information:
- Number of positions available: 1
- Employment Type: Fixed-term contract for 2 years
- Salary: Competitive monthly compensation
- Note: Candidates must be based in the relevant region.
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