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Assessment Administration Coordinator

3 months ago

Dubai, Dubai, United Arab Emirates PrecisionHire Solutions Full time

Key Responsibilities:

Service Delivery

  • Receives directives and requests from the operations manager, organizing resources efficiently to ensure effective execution of tasks.
  • Modifies work plans as necessary to align with client expectations.
  • Oversees and monitors the administration of assessments by proctors and supervisors, ensuring accuracy in test instructions and maintenance of appropriate testing environments.
  • Utilizes a variety of standardized systems and processes to plan and coordinate effective logistical support, ensuring the delivery of high-quality services to diverse customers.
  • Stays updated on advancements in technology related to standardized test administration, including computer-based testing and machine scoring.
  • Manages all operations at assessment venues for various exam products, including staff management, procedural oversight, and troubleshooting.
  • Secures new venues based on operational capacity needs.

Customer Relations and Stakeholder Engagement

  • Takes full accountability for researching and resolving complex customer operational complaints and issues, coordinating input from relevant colleagues and departments.
  • Provides routine guidance and information to students and prospective candidates regarding testing policies, procedures, and outcomes.
  • Builds and maintains strong working relationships within the organization to facilitate effective service delivery.
  • Develops robust partnerships with managed venues, providing feedback for improvements based on audit standards.

Risk Management and Compliance

  • Implements standardized processes to monitor compliance with corporate risk management procedures relevant to service delivery, safeguarding the interests of the organization and its customers.
  • Supervises venue staff, including recommendations for hiring, performance evaluations, training, and problem resolution.
  • Ensures all test administration adheres to relevant policies, regulations, guidelines, and standards.
  • Conducts health and safety inspections of assessment venues to comply with corporate and awarding body guidelines.

Essential Qualifications:

  • Bachelor's Degree or equivalent professional experience of at least 2 years in a similar setting.
  • Experience in an examination environment.
  • Proven track record in managing operations within an examination context.

Preferred Qualifications:

  • Familiarity with quality and compliance policies.
  • Experience in administering school examinations.

Additional Information:

  • Number of positions available: 1
  • Employment Type: Fixed-term contract for 2 years
  • Salary: Competitive monthly package
  • Note: Candidates must be based in the region.