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Customer Experience Liaison

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates TASC Outsourcing Full time

Job Title: Guest Relations Officer

Job Type: Outsourced

Contract: 3 Months

Location: Abu Dhabi

About the Role:

We are seeking a highly skilled Guest Relations Officer to join our team at TASC Outsourcing. As a Guest Relations Officer, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Customer Service: Provide prompt and courteous service to guests, responding to their inquiries and resolving any issues in a professional and timely manner.
  • Communication: Develop and maintain effective communication with guests, colleagues, and other stakeholders to ensure seamless service delivery.
  • Problem-Solving: Identify and resolve guest complaints and issues in a fair and efficient manner, ensuring guest satisfaction and loyalty.
  • Teamwork: Collaborate with other departments to ensure a smooth and efficient service delivery, maintaining a positive and professional attitude at all times.

Requirements:

  • Education: High school diploma or equivalent; a degree in hospitality management or a related field is a plus.
  • Experience: Previous experience in a customer service or hospitality role, particularly in guest relations or front office, is preferred.
  • Skills: Excellent verbal and written communication skills, with the ability to interact effectively with guests from diverse backgrounds. Proficiency in multiple languages is an asset.

What We Offer:

  • Competitive Salary: A competitive salary package that reflects your skills and experience.
  • Opportunities for Growth: Opportunities for career growth and development within our company.
  • Professional Development: Access to training and development programs to enhance your skills and knowledge.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your resume and a cover letter, to us.