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Sales Operations Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Dubizzle Group Full time
About the Role

We are seeking a highly skilled Sales Operations Specialist to join our team at Dubizzle Group. As a Sales Operations Specialist, you will play a critical role in supporting our sales teams to drive business results.

Key Responsibilities
  • Lead Management:
    • Maintain and manage sales databases by taking ownership of documentation;
    • Verify the existing pools and assign clients to account managers based on location and language preferences as per rotations;
    • Maintain, update, and edit client information;
    • Assist with supporting new business onboarding through account setup and going live;
    • Provide operational support and point of contact assistance to our clients;
    • Monitor and report on credit utilization for account managers;
    • Manage failed payments, contract activations/cancellations, and client documentation.
  • Business Enablement:
    • Support in onboarding and educating new and current account managers;
    • Set up methodologies and processes on an ongoing basis;
    • Share reporting on operational performance to provide insights to streamline processes;
    • Utilize all business tools made available to you, such as sales CRM, learning management system, product updates, etc.;
    • Provide sales/account managers with appropriate insight into issues and opportunities associated with their accounts;
    • Work with our sales team to improve our sales process and help us close more sales opportunities;
    • Collect and examine data by using the information gathered to create coherent, intelligent reports;
    • Present the reports to your team and management;
    • Provide actionable insights to guide the sales and marketing teams;
    • Use performance data to pinpoint gaps in knowledge or skills of the sales team.
  • Technical Support and Ops Support:
    • Serve as the sales team's liaison to the sales ops and operation teams to gather feedback and report issues;
    • Liaise with relevant teams for features and value-added services for effective execution.
    Requirements
    • Minimum of secondary education. Bachelor's degree preferred;
    • 1-3 years of experience in sales operations, sales enablement position;
    • Experience in e-commerce/classified space/pricing strategy is a must;
    • Account management experience;
    • Knowledge of CRM software;
    • Proficiency in Excel is preferred;
    • Current knowledge of real estate industry trends and regulations;
    • Excellent communication skills;
    • Background in customer service/sales;
    • Experience working closely with diverse groups of people;
    • Possesses strong problem-solving skills;
    • A self-starter and a great team player;
    • Accuracy and attention to detail;
    • High standards, highly motivated, and attention to detail are a must in order to produce quality work;
    • The ability to multitask, work in a fast-paced environment, and meet deadlines;
    • Ability to work under pressure and establish priorities.
    What We Offer
    • A fast-paced, high-performing team;
    • Multicultural environment with over 50 different nationalities;
    • Competitive tax-free salary;
    • Comprehensive health insurance;
    • Annual air ticket allowance;
    • Employee discounts at multiple vendors across the emirates;
    • Rewards and recognitions;
    • Learning and development opportunities.

Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.