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Senior Store Manager

2 months ago

Dubai, Dubai, United Arab Emirates CHALHOUB Group Full time
About the Role

We are seeking an experienced Senior Store Manager to join our team at CHALHOUB Group. As a Senior Store Manager, you will be responsible for leading a team of sales associates and ensuring the store operates at the highest level of performance.

Key Responsibilities
  • Store Leadership
    • Provide clear direction and vision to the team, aligning with the company's overall strategy and goals.
    • Identify, recruit, develop, and retain top talent, fostering a positive and inclusive work environment.
    • Act as a coach and mentor, promoting growth and development within the team.
    • Ensure performance improvement plans are discussed and documented in a transparent manner.
  • Customer Experience
    • Develop an omnichannel mindset among the team, promoting a seamless customer experience across all touchpoints.
    • Utilize clienteling techniques to build strong relationships with VIP customers, leveraging customer data to proactively cater to their needs and preferences.
    • Recruit new clients and convert them into loyal VIP customers by providing exceptional service and building strong relationships.
  • Operational Excellence
    • Ensure all sales and operational policies and procedures are followed and maintained in the store.
    • Ensure e-commerce orders are prepared and processed within set SLAs, with no fulfillment actions pending in the store.
    • Leverage available technology tools to support customer experience and ensure the team is well-versed in their use.
    • Ensure all operating standards are followed, from stock replenishment to organizing displays according to brand guidelines.
    • Ensure healthy floor coverage by analyzing historical traffic data and anticipating peak hours.
    • Ensure all processes are compliant with legal, safety, security, retail store operations, and HR guidelines, working closely with relevant teams to continuously improve them.
  • Requirements
    • Experience in leading a fashion retail store with a sizable team.
    • Commercial acumen, with the ability to manage high volumes of stock/SKUs and store footfall.