Guest Relations Ambassador
3 weeks ago
Job Summary:
We are seeking a highly skilled Guest Relations Agent to join our team at Hilton Hotels. As a Guest Relations Agent, you will be responsible for providing exceptional service to our VIP guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities:
- Pre-Arrival Coordination: Review guest arrival reports and coordinate with Housekeeping to ensure VIP rooms meet the highest quality standards.
- Guest Check-In: Welcome and escort VIP guests to their rooms, ensuring a seamless check-in process.
- Room Assignments: Manage special room assignments and suite occupancies, ensuring guests' preferences are met.
- Guest Services: Provide exceptional service to VIP guests, including serving as an escort to the Executive Lounge and VIP Guest room.
- Inventory Management: Maintain the inventory of Guest amenities and ensure they are readily available.
- Knowledge and Communication: Maintain current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events.
Requirements:
- Calm and Efficient: Remain calm and composed under pressure, ensuring exceptional service to VIP guests.
- Excellent Communication: Possess excellent personal presentation and communication skills, with the ability to multi-task and maintain a positive attitude.
- Guest Relations Experience: Have experience in the hotel, leisure, and/or entertainment sectors, with a proven ability to listen and respond to demanding guest needs.
- Conflict Resolution: Possess conflict resolution experience and the ability to handle difficult situations with professionalism.
- Cash Handling: Have experience with cash handling and be able to maintain accurate records.
- Language Skills: Possess excellent language skills, with a preference for German speakers.
What We Offer:
Hilton Hotels offers a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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