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Learning and Development Manager
2 months ago
We are seeking a highly skilled and experienced Learning and Development Manager to join our team at Accor- North & Central America. As a key member of our cluster team, you will be responsible for designing and delivering training programs that meet the needs of our hotel staff.
Key Responsibilities- Training Program Development: Create and deliver training programs that align with our hotel's learning strategy and meet the needs of our staff.
- Coaching and Guidance: Provide coaching and guidance to departmental trainers and leaders to ensure consistency of quality training.
- Training Material Management: Ensure all training material is up-to-date and compliant with our hotel's policies and procedures.
- Team Member Training: Coordinate and deliver training to all team members, ensuring they have the necessary skills and knowledge to perform their roles effectively.
- Performance Consulting: Partner with external organizations to provide support for our hotel's learning strategy and ensure all team member training, documentation, and testing is completed in the required timeframe.
- Leadership Experience: Previous leadership experience in a related field is required.
- Hotel Experience: Previous hotel experience is preferred.
- Interpersonal and Communication Skills: Excellent interpersonal, communication, and organizational skills are essential.
- Responsibility and Reliability: Highly responsible and reliable individuals are required to work cohesively as part of a team.
- Guest Focus: Ability to focus attention on guest needs, remaining calm and courteous at all times.