Senior Commercial Director
4 weeks ago
Key Responsibilities:
- Ensure the bi-annual talent review process is conducted and associated documentation is maintained to the required standard.
- Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans, and on-the-job training.
- Ensure departments have adequate departmental trainers and these are well utilized.
- For all supervisory positions, have a transparent development program in place in conjunction with the Talent & Culture leader and Learning & Development.
- Develop direct reports to give them ongoing feedback and development.
Financial Management:
- The activities and contribution of the role will impact the performance of the hotel.
- Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.
- Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.
- Be fiscally competent in budgeting, forecasting, including the commentary that goes with the documents/meetings.
- Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue.
Leadership and Development:
- Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company's Heartist service culture to be responsive, respectful, and deliver a great experience.
- Positive orientation.
- Operational decision-making.
- Self-development and management.
Qualifications:
- Proven track record as a sales account director or in a similar commercial role, ideally within a large, fast-paced luxury hospitality environment.
- Strong communication, negotiation, and interpersonal skills.
- Results-oriented with a history of meeting or surpassing sales targets.
- Bachelor's degree in business, marketing, or a related field preferred.
- Fluency in verbal and written English is crucial, with additional language skills such as Russian, Arabic, or French considered advantageous.
- Proficiency in Microsoft Office programs including Excel, Word, PowerPoint, and Outlook.
- Previous experience in a global work environment is essential.
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