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Administrative Support Specialist

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates IDP Education Ltd Full time

About IDP Education Ltd

IDP Education Ltd is a global leader in international education services, delivering success to students, test takers and our partners through trusted relationships, digital technology and customer research.

Our team comprises over 7,000 people of various nationalities, ages and cultural backgrounds. We are a customer-first organization, powered by global technology. Together, we offer unmatched services helping local dreams become realities worldwide.

Role Purpose

We are seeking an Administrative Support Specialist to provide high-quality and professional customer service to students, clients and all visitors or guests of IDP offices. The successful candidate will assist in maintaining effective administrative and office systems to ensure smooth office operations. Additionally, they will provide comprehensive administrative support to IDP staff with a strong focus on quality and accuracy.

Key Responsibilities

  1. Welcome visitors and guests in a friendly and professional manner and direct them to appropriate IDP staff.
  2. Register walk-in and call-in students on IDP's Client Relation Management (CRM) system and assign these contacts to counsellors.
  3. Answer incoming calls from the main office content number and redirect them to IDP staff as required.
  4. Monitor the generic office email account and distribute messages received to appropriate staff or other offices as needed.

Operations Support

  1. Support counselors in submitting university applications.
  2. Respond to student queries on the phone or WhatsApp.
  3. Assist in planning and preparing meetings, conferences, and conference telephone calls.
  4. Prepare and maintain marketing materials required for conferences or events.

Administration

  1. Maintain updated copies of procedures manuals, forms and templates for use in the office.
  2. Arrange outgoing courier and mail pickups.
  3. Assist with other administrative support tasks as directed by the IELTS Test Center Administrator or Office Manager.

Requirements

  1. Candidate must be customer service-oriented.
  2. Good communication and problem-solving skills are essential.
  3. The ideal candidate is committed to hard work and continual learning.
  4. Effective verbal and listening skills are necessary.
  5. Proficiency in word processing programs is required.
  6. Strong time management skills are essential.