Patient Experience Associate

6 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates NMC Healthcare LTD Full time
Job Summary

NMC Healthcare LTD seeks a highly motivated and detail-oriented Patient Experience Associate to join our team, contributing to the delivery of exceptional patient care and service.

Main Responsibilities:
  • To engage with patients, understanding their needs and preferences, and providing tailored support and guidance.
  • To facilitate effective communication between patients, families, and healthcare teams, promoting collaboration and cooperation.
  • To coordinate patient appointments, tests, and procedures, ensuring smooth transitions and minimal disruption.
  • To maintain accurate and detailed records, using data to inform patient care and service improvement initiatives.
  • To participate in quality improvement projects, analyzing data and implementing evidence-based solutions.
  • To foster a culture of patient-centered care, empowering patients to take an active role in their health and well-being.
  • To build strong relationships with patients, families, and healthcare professionals, demonstrating empathy and compassion.
  • To stay up-to-date with industry trends, best practices, and regulatory requirements, applying knowledge to enhance patient care and services.
  • To contribute to a positive and inclusive work environment, promoting teamwork and respect among colleagues.


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