Patient Acquisition Specialist

3 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Skills Hub Recruitment Solutions Full time
Job Description

We are seeking a skilled Patient Acquisition Specialist to join our team at Skills Hub Recruitment Solutions. As a Patient Acquisition Specialist, you will play a vital role in expanding our patient base by converting leads into satisfied patients.

Key Responsibilities:

  • Engage with potential patients via phone calls, email, and other communication channels to convert leads into appointments or consultations.
  • Build strong relationships with potential and existing patients, understanding their needs, concerns, and preferences to provide personalized service.
  • Develop a comprehensive understanding of our healthcare services and offerings, effectively communicating the benefits to potential patients.
  • Efficiently manage appointment calendars and schedules, ensuring optimal utilization of time slots and prompt follow-ups.
  • Conduct follow-up calls and emails to nurture potential patients and guide them through the decision-making process.
  • Deliver exceptional customer service at all touchpoints, addressing inquiries, resolving issues, and ensuring a positive patient experience.
  • Work closely with the marketing team to understand campaign strategies, target audience demographics, and marketing initiatives.
  • Monitor and analyze lead conversion rates, appointment booking rates, and other relevant metrics to identify areas for improvement.

Requirements:

  • Min. 1-2 years' experience in tele sales, customer service, or a related field, preferably in the healthcare industry.
  • Excellent communication skills, both verbal and written, with a friendly and persuasive demeanor.
  • Empathy and a genuine desire to assist patients in making informed decisions about their healthcare needs.
  • Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
  • Adaptability to learn about medical procedures and services to engage with potential patients confidently.
  • Results-driven with a track record of meeting or exceeding sales targets.
  • Ability to work independently and as part of a team.
  • High level of integrity and adherence to ethical standards in dealing with patient information and inquiries.
  • Fluent in English and Arabic.


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