Assistant Patient Experience Officer

4 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Medbiomate Full time
Responsibilities:

1. Promotes a welcoming and friendly atmosphere for the patients and visitors.
2. Ensures to greet patients, relatives, staff, and visitors in a professional and courteous manner.
3. Manages visitors by communicating the visiting time, amenities available, and services SSMC provides.
4. Explains facility policies and procedures for patients, families, and visitors.
5. Assists the Patient Experience Officer with patient concerns that are not able to be solved by their care team directly.
6. Facilitates sharing patient concerns with appropriate staff member(s), with guidance from the Patient Experience officer, coordinating with a multidisciplinary team if necessary.
7. Provides support in resolving conflicts within the point of service and acting as an intermediary between patients, families, and staff.
8. Maintains records of patient requests and concerns using the patient experience database system efficiently for quality improvement opportunities.
9. Communicates with patients and relatives in person with excellent standards of customer care.
10. Assists patients with information on how to submit a formal complaint.
11. Maintains confidentiality of patient information in accordance with facility policy.
12. Encourages patients, families, and visitors to provide their feedback through the facility surveys.

Accountabilities:

1. Communicates with patients and relatives in person with excellent standards of customer care.
2. Collaborates well with colleagues inside and outside of Patient Experience.
3. Ensures all written documents are in the appropriate format.
4. Maintains the highest standards of patient care.

Qualifications

Experience:
Required:

- 1-2 years in a similar role.

Desired:

- Experience in a large healthcare facility.

Educational Qualification:
Required:

- Diploma in a relevant field.

Desired:

- Bachelor's degree or equivalent in any relevant field.

#J-18808-Ljbffr

  • Abu Dhabi, Abu Dhabi, United Arab Emirates Sheikh Shakhbout Medical City - SSMC Full time

    JOB DESCRIPTION Responsible for partnering with practice and operational teams with in-the-moment service recovery and assistance. If the practice and operations have attempted to assist that patient, but they need additional resources, the Assistant Patient Experience Officer, with guidance from the Patient Experience Officer, can be called upon to assist....


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Medbiomate Full time

    Responsibilities:Promotes a welcoming and friendly atmosphere for the patients and visitors.Ensures to greet patients, relatives, staff, and visitors in a professional and courteous manner.Manages visitors by communicating the visiting time, amenities available, and services SSMC provides.Explains facility policies and procedures for patients, families, and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Danat Al Emarat Hospital for Women & Children Part time

    About Us:Danat Al Emarat Hospital for Women & Children is a leading healthcare provider in the UAE, committed to delivering world-class medical care with top-tier hospitality standards. Our state-of-the-art facilities and expert medical staff ensure that patients receive the highest level of care, making us the preferred choice for women's and children's...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Medi Clinic Full time

    M mediclinic airport road hospital abu dhabi unites arab emirates medi clinic middle east family seeks a dedicated assistant nurse to fill the position of patient experience specialist.as a key member of our healthcare team you will work closely with registered nurses to deliver high quality patient care while ensuring compliance with ethical professional...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates M42 Ltd. Full time

    The Patient Access Officer plays a vital role in ensuring that patients receive the best possible care from M42 Ltd. As a Patient Access Officer, you will be responsible for registering patients, verifying insurance, and scheduling appointments.This role requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced...

  • Office Assistant

    4 days ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates vacancies - jobboard Full time

    Come work at our company, a leading firm in the metro area with a 4.0 rating. We are looking to hire an experienced Medical Office Assistant to help us keep growing. If you're hard-working and dedicated, this is an ideal place to get ahead. Apply todayQualifications:- Professional and courteous disposition- Medical office experience a plus- 2+ years'...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Pyramids Health Services Full time

    About This RoleAs a Senior Patient Relationship Lead- UAE National, you will be responsible for originating patient referral leads, maintaining direct contact with families/patients, and engaging nursing and rehabilitation operations teams to execute on patient care.Main Objectives:To originate patient referral leads from hospitals and referring physicians,...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates MEDICLINIC Full time

    Medclinicic is seeking a skilled nurse to fill the role of health care professional lead.The ideal candidate will have strong leadership skills and be able to create a positive patient experience.Duties include but not limited to:Managing risk and creating a safe environment for patientsSupervising and mentoring staff membersContributing to a learning...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates M42 Ltd. Full time

    Patient Care & Customer ServiceM42 Ltd. is committed to delivering exceptional patient care and customer service, ensuring a seamless experience for all visitors at our healthcare facilities.As a Guest Services Officer, you will play a critical role in providing outstanding support and services to patients, families, and medical staff.You will be responsible...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates NMC Royal Khalifa City Full time

    Job DescriptionGreet patients or their families and determine the nature of their enquiry.Provide information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.Advocate Patients' and their families' rights and responsibilities, confidentiality, information and education.Develop and maintain a feedback procedure...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates NMC Royal Khalifa City Full time

    Patient Admin Executive - UAENAbu Dhabi, United Arab EmiratesJob DescriptionGreets patients or their families and finds out the nature of their enquiry.Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.Advocate Patients' and their families' rights and responsibilities, confidentiality,...

  • Patient Aide

    2 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Specialized Rehabilitation Hospital ( SRH ) - مستشفى التأهيل التخصصي Full time

    Patient Aide - Long Term Care (Adult & Peds) We are seeking a compassionate and dedicated Patient Aide to join our team. The ideal candidate will be responsible for assisting patients with daily activities, supporting nursing staff, and ensuring a safe and comfortable environment for patients throughout their rehabilitation process. Key Responsibilities: ...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Skills Hub Recruitment Solutions Full time

    SkillsHub Recruitment Solutions is a leading healthcare facility dedicated to providing high-quality medical services to our community. We are currently seeking a female Clinic Receptionist with immediate availability to join our team. The ideal candidate should have a background in clinic operations, excellent communication skills, and the ability to...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates NMC Royal Khalifa City Full time

    Job DescriptionResponsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, follow ups, answering insurance queries, billing, answering calls and checking emails on a regular basis.ResponsibilitiesGreet patients, direct them to appropriate departments and provide...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates NMC Royal Khalifa City Full time

    Job DescriptionResponsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, follow ups, answering insurance queries, billing, answering calls and checking emails on a regular basis.Responsibilities1. Greet patients, direct them to appropriate departments and provide...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates MEDICLINIC Full time

    We are looking for an exceptional Patient Experience and Quality Manager to join MEDICLINIC's team. In this critical role, you will drive the organization's quality and patient safety initiatives, ensuring seamless integration with our clinical operations.Your primary responsibilities will include:Developing and implementing quality improvement...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Skills Hub Recruitment Solutions Full time

    SkillsHub RecruitmentSolutions is a leading healthcare facility dedicatedto providing highquality medical services to our community. We arecurrently seeking a female Clinic Receptionist with immediateavailability to join our team. The ideal candidate should have abackground in clinic operations excellent communication skills andthe ability to provide a...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Royal Health Group, LLC Full time

    At Royal Health Group, LLC, we're seeking a dedicated Patient Care Specialist to join our team. This role is ideal for individuals who are passionate about delivering exceptional care to patients under the supervision of registered nurses (RNs) or licensed practical nurses (LPNs).Key Responsibilities:Assisting patients with daily activities such as bathing,...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Medbiomate Full time

    Job DescriptionThe Customer Experience Ambassador role is a vital part of ensuring our patients receive exceptional care. As a key member of the Medbiomate team, you will be responsible for promoting a welcoming atmosphere, greeting patients and visitors in a professional manner, and managing visitor expectations.Responsibilities:Communicate facility...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Midtown Health Center Full time

    We are seeking a highly motivated individual to fill the role of Patient Services Specialist.About the PositionThis position is responsible for providing outreach, health education, navigation, and eligibility assistance to patients and non-patients. The successful candidate will possess excellent communication and interpersonal skills, with the ability to...