Retail Services Specialist

3 weeks ago


Dubai, Dubai, United Arab Emirates Emirates Full time

Key Responsibilities:

  • Collaborate with the Retail Manager to establish and maintain operational efficiency across all sales channels, including new outlets, shops, pre-order, internet, and intranet retailing, as well as mail-order deliveries to maximize revenue potential.
  • Conduct market research to identify new products and analyze product categories for revenue growth opportunities through various sales channels. Establish initial contact with local suppliers, shortlist products for presentation to the Manager, and liaise with P&L to ensure suppliers' terms and conditions meet Emirates' needs.
  • Manage stock movements, both incoming and outgoing from suppliers, to ensure accurate quantity and specifications are delivered and timely delivery of all products. Act as a liaison between suppliers, Emirates, and the bonded warehouse to maintain continuity of product availability to meet customer requirements.
  • Monitor competitor retail products and provide inputs to sales strategy to enhance and develop Emirates' offering, ensuring Emirates' products remain competitive and a leader in the field of inflight retail sales and shops sales.
  • Identify and report product defects or brochure quality issues to determine the cause of potential problems. Take appropriate action with suppliers to remedy problems and prevent future occurrences. Seek and obtain customer feedback and manage customer complaints.
  • Apply the Service Delivery Quality Policy Statement to ensure customer satisfaction.


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