Customer Success Advocate

3 days ago


Dubai, Dubai, United Arab Emirates Zenoti Full time
Customer Success Advocate - Dubai

Zenoti is seeking an experienced Customer Success Advocate to join our team. As a CSA, you will be responsible for ensuring our customers achieve their desired outcomes from our software solutions.

You will be the primary point of contact for our customers, working closely with them to understand their business priorities and challenges. You will then develop and implement customized strategies to address these challenges and ensure our customers get the most out of our software solutions.

You will also be responsible for identifying and escalating potential issues before they become major problems, and collaborating with cross-functional teams to resolve any issues that may arise.

The ideal candidate will have experience working with enterprise-level clients and a proven track record of delivering exceptional customer experiences.

  • Key Responsibilities:
  • Ensure our customers achieve their desired outcomes from our software solutions.
  • Develop and implement customized strategies to address customer challenges and ensure they get the most out of our software solutions.
  • Identify and escalate potential issues before they become major problems.
  • Collaborate with cross-functional teams to resolve any issues that may arise.
  • Work with the Technical Sales Engineer to prepare for demos and technical discussions with prospective customers.
  • Facilitate handoff of new customers to software implementation teams with detailed notes and specifications from customers. Work with the support and implementation teams to ensure a smooth transition from sales and to manage customer expectations throughout their tenure with Zenoti.
  • Follow up with existing customers to ensure they are getting the most out of the software solution and where required engaging other team members to help alleviate any challenges a customer is facing.
  • Continually identify opportunities to increase closure rate, improve implementation process handoff.


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