Customer Success Manager

6 hours ago


Dubai, Dubai, United Arab Emirates MongoDB Full time

We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.

Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new processes and contribute to what's already been built. We're looking for someone who thrives by having daily interactions with customers.

The Customer Success team at MongoDB is responsible for establishing relationships and becoming a trusted advisor and go-to person for standard methodologies and advice. We are an integral part of our customer's success with MongoDB and bring value to every interaction - from onboarding and product adoption to growth.

We are looking to speak to candidates who are based in Dubai for our hybrid working model.

The role:

We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.

Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new processes and contribute to what's already been built. We're looking for someone who thrives by having daily interactions with customers.

The Customer Success team at MongoDB is responsible for establishing relationships and becoming a trusted advisor and go-to person for standard methodologies and advice. We are an integral part of our customer's success with MongoDB and bring value to every interaction - from onboarding and product adoption to growth.

We are looking to speak to candidates who are based in Dubai for our hybrid working model.


Our ideal candidate will have:
  1. 5-7 years relevant experience working in a Customer Success, Account Management, or similar customer-focused role
  2. 4+ years experience with large-scale, technologically sophisticated accounts and/or Enterprise market customers in a fast-paced SaaS environment
  3. 2+ years of technical product experience or education
  4. Bachelor's degree, technical degree preferred
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