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Outlet Operations Supervisor
3 months ago
As an Outlet Operations Supervisor, you will play a pivotal role in ensuring the smooth functioning of our esteemed Food & Beverage outlet. Your leadership will be essential in maintaining high standards of service and operational excellence.
Key Responsibilities- Staff Management: Develop and manage employee schedules based on operational forecasts, ensuring optimal staffing levels to meet guest demands.
- Training and Development: Conduct comprehensive training sessions for team members, adhering to departmental Standard Operating Procedures (SOPs) to enhance service quality.
- Performance Evaluation: Assess team performance regularly and facilitate internal promotions and professional growth opportunities.
- Outlet Setup: Oversee the timely preparation and arrangement of the outlet according to specified meal settings and operational hours.
- Guest Relations: Welcome and seat guests, ensuring a warm and inviting atmosphere with the assistance of the Hostess.
- Customer Engagement: Foster a professional and amicable rapport with patrons, enhancing their dining experience.
- Database Management: Establish and maintain an updated database of regular guests to personalize service.
- Quality Assurance: Conduct regular inspections of the outlet and surrounding areas to uphold cleanliness and maintenance standards.
- Promotional Activities: Actively participate in and promote the outlet's marketing initiatives to drive guest engagement.
Your commitment to excellence will contribute significantly to the overall success of our outlet and the satisfaction of our guests at Rotana Hotels & Resorts.
