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Front Office Team Leader

2 months ago

Dubai, Dubai, United Arab Emirates MOoN Full time

About MOoN Human Talents

MOoN Human Talents is a leading provider of exceptional talent solutions to the luxury hospitality industry. With over two decades of experience, our client has established a reputation for delivering unparalleled service, innovative experiences, and exceptional results.

About the Opportunity

We are seeking a highly skilled and experienced Team Leader to join our Front Office team at one of our newest luxury resorts. The successful candidate will be responsible for ensuring seamless guest experiences, maximizing hotel revenue, and maintaining the highest standards of service.

Main Responsibilities

  1. Guest Check-in and Registration: Ensure accurate entry of all check-in details into the computer system, register arriving guests in accordance with company policies and procedures.
  2. Revenue Maximization: Maximize hotel revenue by selling rooms at the best possible rates and ensuring maximum occupancy.
  3. Guest Services: Maintain high standards of service, especially concerning VIP guests, and ensure that all guest needs are met.
  4. Room Rate Management: Correctly record discounts or special rates on the appropriate worksheets and post room rates correctly by completing the Room Rate variance report.
  5. Shift Handovers: Complete detailed handovers at the end and beginning of each shift, ensuring that all necessary information is communicated.
  6. Guest Services Executives: Ensure that Guest Services Executives balance the day's work and report any errors.

About You

We are looking for a highly experienced and skilled individual with a strong background in the luxury hospitality industry, particularly in Dubai. The ideal candidate will have:

3+ years of experience in a similar role, with a proven track record of delivering exceptional results.Proficiency in additional languages, including Russian, Arabic, French, Spanish, Italian, and Mandarin.Experience working in a multicultural environment, with the ability to adapt to diverse cultures and customs.

About the Benefits

We offer a competitive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. Additional benefits include generous F&B perks, reduced hotel rates at our global properties, excellent leave and healthcare packages, including dental coverage, flights home, life insurance, incentive programs, and other employee benefits that make this role appealing to high performers and those seeking a career with one of the most luxurious brands in the hospitality industry.